Refund Policy & Cancellation Rules

1.Course Refund Eligibility Criteria

To prevent content scraping and ensure fair platform usage, refund requests must satisfy the following criteria:

• The refund request is submitted within 7 calendar days of the Razorpay transaction timestamp.
• The student has viewed or streamed less than 20% of the total course video lectures.
• No official Certificate of Completion has been generated or issued for the course.
• The student has not initiated mass-download of source code repositories or cheat sheets.

2.1-to-1 Mentorship Sessions (Free & Paid)

• Rescheduling: Paid mentorship sessions (₹49 for 2 hours, ₹99 for 5 hours) can be rescheduled freely up to 4 hours before the scheduled call time.
• Cancellation & Refunds: If you cancel your session at least 4 hours in advance, a 100% refund is initiated.
• Conducted Sessions: Once a 1-to-1 mentorship session has commenced or completed, fees are non-refundable as the instructor's dedicated time has been rendered.

3.Multi-Course Bundles & Discounted Tracks

For bundled course purchases, refund eligibility is calculated on individual course consumption. If any course in the bundle exceeds the 20% watch threshold, the refund amount will be adjusted proportionally minus the standalone non-discounted price of the consumed courses.

4.How to Submit a Refund Request

To request a refund, follow these simple steps:

1. Send an email to chandancstp@gmail.com or cstutorials.cs@gmail.com with the subject: Refund Request: [Course Name].
2. Include your registered Student Name and Email Address.
3. Provide your Razorpay Payment ID (e.g., pay_xxxxxxxxx) from your invoice.
4. (Optional) Share a brief reason for cancellation to help us improve our engineering curriculum.

5.Refund Processing Timelines

Once your request is verified and approved, the refund is immediately initiated through the Razorpay Payment Gateway. Funds will reflect in your original payment method (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days according to your bank's processing schedule.

6.Direct Support Desk